The Colony is an authorized financial services provider (FSP number 45457) in terms of Section 8 of
the FAIS Act.
• FSP Name: The Colony
• Registration Number: 2013/117353/07
• Contact Person: Ingrid Janse van Rensburg
• Email: email@example.com
• Telephone Number: (012)253-1296
• Name: Masthead (Pty) Ltd
• Telephone Number: 021 686 3588
• Email Address: firstname.lastname@example.org
• Website: www.masthead.co.za
For a copy of our Statutory Disclosure Notice, please click here.
The Colony has, and will continue to take reasonable care to ensure that all
information, in so far as this is under its control, provided on this website is true and correct.
The Colony shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.
There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.
Our website contains links to other sites. Please be aware that The Colony is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.
This information manual provides an outline of the types of records held by The Colony and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). It can be read here.
Should you wish to pursue a complaint against a key individual or representative of The Colony, you should address the complaint in writing to us at email@example.com. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at firstname.lastname@example.org or telephone number 0860 324 766. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor. The Colony has a Complaints Management Framework and can be requested via e-mail at email@example.com
The Colony has adopted and implemented a Conflict of Interest Management policy that complies
with the provisions of the FAIS Act.
The Conflict of Interest Management policy is published on our website, click here to read it. You can also email firstname.lastname@example.org to obtain a copy of it.